September 27, 2007
Mechanical Service Contractors Association of Canada seeks new members
The eight-month-old Mechanical Service Contractors Association of Canada (MSCAC) is looking for a few good men or women to join its ranks.
“The message is we’re here and we’re looking to increase membership,” says chair Scott Munro, chief executive officer of Adelt Mechanical Works of Mississauga.
The organization, which currently has 80 member companies, represents mechanical service and repair contractors. Its mandate is to deliver programs and services custom-tailored to the needs of firms operating in this sector.
Specific objectives are to:
•Encourage and facilitate an exchange of information, ideas and technology.
•Develop and deliver education and training programs.
•Promote and encourage the professional image of service contractors.
•Provide information on best business practices, technology and government legislation.
The organization was launched in February by the Mechanical Contractors Association of Canada (MCAC). The service contractors hosted a special one-day program, which included a brainstorming session, during the association’s 66th annual conference.
Munro said priorities earmarked by participants include profitability and growing the business, customer service, succession planning and training.
The organization is launching an inaugural dispatcher training session in Toronto this fall. The two-day event is to provide dispatchers with the skills needed to “dramatically” improve job performance. The program is expected to be repeated elsewhere this year.
In its endeavours, the organization is working closely with regional and provincial mechanical contractors’ associations as well as its parent, MCAC.
It also is tapping resources of its sister association in the United States, the Mechanical Service Contractors of America (MSCA). That 30-year-old organization represents 1,200 companies.
Chair Wayne Turchetta, vice-president of HMC Service Co. of Louisville, Ky., who participated in the brainstorming session along with executive director Barbara Dolim, congratulated MCAC on creating the service contractors’ organization.
“You have certainly taken a step in the right direction by recognizing the potential for growth in this segment of the industry and its bright future,” he told the MCAC’s annual general meeting.
Turchetta invited his Canadian colleagues to participate in MSCA programs, including regional training programs in sales, service management, managing service projects and sales manager training in addition to dispatching.
Munro said the Canadian association will “without a doubt” pick up some programs that have been launched state-side. A case in point is dispatcher training.
“We’ve selected a trainer and sent him down to the United States for a train-the-trainer session,” Munro said, noting that the program has been modified to meet Canadian standards.
Munro sees “a lot of opportunity” for growth in this sphere on the Canadian side of the border.
He estimated that between 30 and 35 per cent of his firm’s business currently is service or repair-oriented.
“I’m anxious to grow this business,” Munro said. “I’ve got colleagues in other companies who are in the same boat.”
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